Technology
AI customer support for a US technology company
A support copilot and self-service assistant grounded in product documentation and order history.
- −36%
- tickets
- +50%
- CSAT in 3 months
- −44%
- response time
Challenge
Ticket volume grew faster than the support team. Answers were inconsistent and renewals were lost to slow responses on billing and setup questions.
What we built
We built a retrieval-grounded assistant on the knowledge base and order data, a copilot inside the helpdesk for agents, and an evaluation set to track answer quality weekly. Deflection, speed and renewal rate all moved within one quarter.
Results
- tickets
- −36%
- CSAT in 3 months
- +50%
- response time
- −44%
- recurring revenue
- +18%
Stack
- Client
- US technology company
- Region
- United States
Talk to us about your stack
A 30-minute discovery call with our founder. We will tell you honestly whether an engagement makes sense and where the first return would come from.